Jurn

Before you travel

Confirm times, terminals, check-in requirements, cancellations, and entry rules with the airline, railway, hotel, or other operator. Jurn organizes the evidence you provide; the private beta does not provide authoritative live operational status.

A confirmation is missing

1. For a forwarded email, open Profile → Booking email and check its outcome.
2. Open any review item to check or correct the details. If the confirmation is not listed, forward or upload the original again.
3. If the source remains missing, email support with the approximate send time and source type. Do not forward personal evidence to support unless we ask for it through an agreed private route.

Jurn found something uncertain

That is an intentional safety outcome. Open the review item and choose the supported result, correct the details, or dismiss the source. Dismissing evidence does not delete an existing trip.

A saved fact is wrong

Open the journey and correct the field. Traveler corrections remain authoritative; weaker later evidence cannot silently replace them. If a correction does not persist, contact support.

Sign-in help

• Use your latest sign-in email; links expire after 15 minutes and work once.
• Check spam or junk folders and confirm that you entered the intended email address.
• If the app says your session expired, request a fresh login email. A beta-access problem should not sign you out.

Delete your account

In the app, open Trips → Profile → Delete account. Confirming permanently removes the account’s active trips, documents, imported sources, connections, shares, and sessions. You can also request help at support@hellojurn.com.

Response expectations

During private beta, we aim to acknowledge urgent access or data-loss reports on the same day and ordinary questions within two business days. These are operating targets, not guaranteed service levels.